If you employ or manage someone who is required to work in isolation, unfortunately this increases the risk of them being subjected to violence or aggression. In this day and age, staff and employers do not need to brush this off or accept it as “part of the role” – there is something you can do about it.
In our last blog, we reached out to hear your views on the types of courses you’d like to see (and we’d still love to hear from you! Re-read our blog here). But, already, we’re seeing lots of questions come through from our lone worker offering.
With our Lone Worker Safety course you, or your employees can learn how to plan ahead, recognise aggression, handle emergencies and protect mental and physical health.
Lone-workers are statistically more likely to come under attack and this was particularly prevalent during Covid when social distancing measures required employers to lower staff headcount for safety, forcing many into working alone where they may have had more colleagues around them than before.
We’ve also worked with those in the care profession and health sector, as well as security teams, where staff are often working alone. But even though they may be used to lone working – and as expected as part of the role – the part that shouldn’t be acceptable is the way they are treated by others they may come into contact with.
We have heard time and time again from our frontline workers that they have faced violence and aggression from customers, members of the public, even families of loved ones they are caring for. They told us that they often feel “powerless” and “not confident to deal with aggression when it occurs”
What SBRT aims to do through its new courses is to help empower those staff, and to give them the techniques and frameworks for de-escalating – without actually having to use physical force.
What’s more, employers are bound by health and safety legislation to ensure they’re fully compliant and that staff are fully trained to deal with difficult situations, whether they are lone working or not.
Jake Attard, Director at SBRT, said: “Since we launched our questionnaire and feedback to our previous course attendees, we were inundated with responses surrounding lone workers. There is clearly a need to make these staff members feel more supported in their roles – and at SBRT we are already working closely with front-line workers who are often left isolated and feeling vulnerable.
“Our aim is to increase value for our existing clients but also to raise awareness that threats to lone staff should be identified early on and controlled so that they can be trained effectively to deal with those situations – we can help with that.